RenoStride
Refund Policy
Last updated:
30-day money-back guarantee
If RenoStride isn't right for you, email us within 30 days of your purchase and you'll get your money back in full. You don't have to explain why. The guarantee covers the RenoStride purchase; the Pro upgrade and Back Office have their own terms below.
RenoStride Pro
The RenoStride Pro upgrade is a final sale: it isn't refundable, except where the law requires a refund. Before you buy, you can try each Pro tool once for free in the app.
RenoStride Back Office
- Cancel anytime. Cancel online, anytime: Manage subscription on renostride.com/back-office/, or in the app under Settings › Back Office. Cancelling stops the next charge. Back Office stays on until the end of the month or year you've paid for.
- Free trial. Your first Back Office subscription starts with 14 free days. Cancel within those 14 days and you're never charged.
- No refund for a started period. A month or year that has started isn't refunded, except where the law requires a refund.
- Charged by mistake? If something went wrong, such as a double charge or a renewal after you canceled, email us and we'll refund it.
How to ask for a refund
- Email support@renostride.com from the address you used to buy, or include that address in your email.
- Put "Refund" in the subject line.
What happens next
- We confirm by email and refund the full amount to the card or wallet you paid with, through Stripe.
- Your bank decides how fast the money shows up. It usually takes 5 to 10 business days.
- After a refund of RenoStride itself, your access code stops working. Your data stays on your device and in your Google Drive; export it to Excel first if you want a copy.
- If you also have Back Office, we cancel that subscription too, right away. You won't be charged for it again; the Back Office period that has already started isn't refunded.
After 30 days
After 30 days, RenoStride purchases are final, except where the law requires a refund. If something isn't working, email us anyway. We'd rather fix it.
Chargebacks
Please email us before you dispute a charge with your bank. A refund through us is faster for you.
Contact
VELNA LLC · Miami, Florida, USA · support@renostride.com